Last updated: 1 August 2026

St Francis Mobile Sauna Co [CONFIRM: registered entity name] ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

We're a small local business. We collect only what we need to run sauna sessions and private hire, and we don't sell your information to anyone.

Responsible Party: St Francis Mobile Sauna Co, St Francis Bay, Eastern Cape, South Africa Contact: [email protected] | WhatsApp: +27 66 598 6869

1. What We Collect

When you book a session, message us on WhatsApp, join our WhatsApp community or enquire about private hire, we collect your name and contact details (phone number and email address) along with your booking details, such as the session type, date, number of guests and, for private hire, the event location. When you pay for sessions or memberships, your payment is processed by our payment provider [CONFIRM: e.g. Yoco / PayFast / SnapScan] — we do not store your card details ourselves.

If you voluntarily share health information with us (for example, telling us about a condition before a session), we treat this as special personal information under POPIA. We use it only to keep you safe during your session, we don't record it beyond what's necessary, and we never share it.

When you use our website, we automatically collect basic usage data such as your device type, browser, the pages you visit and your time on site, through cookies and analytics tools [CONFIRM: e.g. Google Analytics / your website builder's built-in analytics].

If you interact with us on Instagram, Facebook or WhatsApp, those platforms also process your information under their own privacy policies.

2. Why We Collect It

We use your information to take, confirm and manage your bookings and memberships; to communicate with you about your sessions, including confirmations, schedule changes and weather cancellations; to provide quotes and deliver private hire services; to process payments; to keep you safe during sessions; to improve our website and services; and to comply with our legal obligations. If you've opted in, we also use your contact details to send you our schedule, news and specials — and you can opt out at any time.

Under POPIA, we process your information because it's necessary to provide the services you've asked for (performance of a contract), because of our legitimate interest in running our business, with your consent (in the case of marketing), or to comply with the law.

3. WhatsApp Community

Joining our WhatsApp community group is voluntary. Please note that other group members can see your phone number and profile name — that's how WhatsApp groups work. You can leave the group at any time.

4. Who We Share It With

We share personal information only with the service providers who help us operate — our booking system [CONFIRM: name], payment processor [CONFIRM: name] and website host [CONFIRM: name] — and each of them receives only what they need to do their job. We may also disclose information to authorities if required by law.

We do not sell, rent or trade your personal information. Ever.

5. How Long We Keep It

We keep your information only as long as needed. Booking and payment records are kept for [CONFIRM: e.g. 5 years] as required for tax and accounting purposes. Marketing lists are kept until you opt out. WhatsApp messages are managed within WhatsApp, and we delete enquiry threads periodically. Health information you've shared is not retained beyond your session unless you ask us to keep it in mind for future visits.

6. How We Protect It

We take reasonable, appropriate steps to secure your information, including limiting access to those who need it and using reputable service providers. No system is 100% secure, but we treat your information the way we'd want ours treated.

7. Your Rights Under POPIA

You have the right to access the personal information we hold about you, to correct it if it's wrong, and to have it deleted where we're not legally required to keep it. You may object to processing, including direct marketing, and you can opt out of marketing at any time by replying "STOP" on WhatsApp or using the unsubscribe link in our emails.

If you're unhappy with how we've handled your information, you have the right to complain to the Information Regulator (South Africa) at [email protected] or www.inforegulator.org.za.

To exercise any of these rights, contact us at [email protected] or WhatsApp +27 66 598 6869. We'll respond as soon as we reasonably can.

8. Children

Our services are for adults and for children older than 8 accompanied by an adult. We do not knowingly collect personal information from children — bookings must be made by an adult, and any child's details (such as a name for a booking) are provided and consented to by their parent or guardian.

9. Cookies

Our website uses cookies for basic functionality and to understand how visitors use the site. You can disable cookies in your browser settings, though parts of the site may not work as smoothly without them. [CONFIRM cookie/analytics setup with your website builder and adjust this section to match.]

10. Links to Other Sites

Our website and social media may link to third-party sites, such as our booking platform or Instagram. Their privacy practices are their own — we recommend reading their policies.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. Material changes will be flagged on our website or communicated to you directly.

12. Contact Us

Questions about this policy or your information:

St Francis Mobile Sauna Co Email: [email protected] WhatsApp: +27 66 598 6869